Terms of Service

Last updated: August 6, 2025

1. Acceptance of Terms

By accessing our website or using the services of Astro Medical Imaging ("we," "our," or "us"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

2. Scope of Services

Astro Medical Imaging provides diagnostic medical imaging services, including but not limited to:

• Computed Tomography (CT) scans
• X-ray imaging
• Ultrasound examinations
• Coronary Calcium Scoring
• National Lung Cancer Screening

Important: We are not an emergency service. If you require urgent medical attention, call 000 or go to the nearest emergency department.

Our role is to perform and interpret imaging studies to assist your referring healthcare provider. We do not provide direct medical treatment or ongoing care, and we do not replace your relationship with your treating doctor. Your referring provider is responsible for your overall diagnosis, treatment decisions, and medical management.

3. Appointments and Scheduling

• Booking: Appointments may be scheduled online, by phone, or through your referring healthcare provider.
• Confirmation: All appointments require confirmation and are subject to availability.
• Cancellation: Please provide at least 24 hours' notice for cancellations. A late cancellation or non-attendance fee may apply.
• Late Arrivals: Patients arriving more than 15 minutes late may be required to reschedule.

4. Patient Responsibilities

You agree to:

• Provide accurate and complete medical history and information
• Follow all pre-examination instructions provided by our staff
• Inform us of any allergies, medications, or medical conditions
• Notify us of pregnancy or potential pregnancy before any examination
• Arrive on time for scheduled appointments
• Pay all applicable fees in accordance with our billing policies

5. Fees and Payment

Medicare and Insurance: We accept Medicare and most private health insurance plans. Bulk billing may be available for eligible patients. You are responsible for any gap payments or services not covered by insurance.

Payment Terms: Payment is due at the time of service unless prior arrangements are made. We accept cash, credit cards, and EFTPOS.

Overdue Accounts: Outstanding accounts may be referred to a collection agency, and additional recovery costs may apply.

6. Medical Records and Reports

• Imaging results and reports are sent directly to your referring healthcare provider.
• You may request copies of your medical records with valid identification.
• Records are retained in accordance with Australian healthcare regulations.
• Reports are generally available within 24–48 hours, but this timeframe is not guaranteed.

7. Website Use and Intellectual Property

Permitted Use

Our website is provided for informational purposes and appointment scheduling only.

Prohibited Use

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with website functionality
• Use automated systems to access the website

Intellectual Property

All content, logos, and materials on the website are owned by Astro Medical Imaging and may not be reproduced, copied, or distributed without written permission.

Content Accuracy

While we strive to provide accurate and up-to-date information, medical content on our website is for general educational purposes only and should not be relied upon as a substitute for professional medical advice.

8. Privacy and Confidentiality

We are committed to protecting your personal and health information in accordance with Australian privacy laws. Please refer to our Privacy Policy for details. By using our services, you agree to the terms of that policy.

9. Limitation of Liability

To the extent permitted by law, our liability is limited to the re-supply of the service or the cost of the service provided. We are not liable for:

• Indirect, consequential, or punitive damages
• Treatment decisions made by your healthcare provider based on our reports
• Delays caused by equipment failure, emergencies, or events beyond our control
• Technical issues affecting website availability

Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Quality Assurance

We maintain high standards through:

• Regular equipment calibration and maintenance
• Qualified and certified radiologic technologists
• Board-certified radiologists interpreting all studies
• Compliance with Australian radiation safety standards

11. Force Majeure

We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, pandemics, industrial disputes, or government restrictions.

12. Modifications to Terms

We may update these Terms of Service at any time. Updated terms will be posted on our website, and continued use of our services after changes are posted constitutes your acceptance of the revised terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved exclusively in the courts of Victoria.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

15. Complaints and Feedback

We welcome feedback and take complaints seriously. Please contact our management team with any concerns about our services or these terms.